We design and implement custom research projects that get to the
heart of our clients' concerns.
- Focus groups
- In-depth interviews
- Interviews with experts and influentials
- Advisory boards
- Survey instrument development
- Sample design and weighting
- Survey fieldwork
- Cross-national comparisons
- Supplier management and quality control
- Advanced statistical analysis
- Database creation and analysis
- Data mining
- Reports, presentations
- Consulting on strategy and practice
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Most companies rely on large research suppliers to conduct
international research through their affiliates. Results are often
mixed.
We help design projects, write questionnaires appropriate for
each culture, and pick the best suppliers for your project,
monitoring their work on-site.
- Secondary Research. Quick,
cost-effective secondary research on the social, political and
consumer characteristics of international markets.
- Research Suppliers. We know how
research is done and who does it best. Our contacts in Japan are
exceptional.
- Languages. Boston is home to
several first-rate translation companies as well as the Harvard and
MIT language departments.
- Expertise.We use our expertise and
writing talents to help you achieve cross-cultural
comparability.
- Reconnaissance. We go places many
researchers will not go. We really talk to your
customers.
We have more than 15 years of international market experience,
including research in the following countries:
- United Kingdom, Germany, The Netherlands
- Japan, Korea, Taiwan
- Hong Kong, China
- Singapore, Malaysia, Thailand, Philippines, Vietnam
- Australia, New Zealand
- Seagram Asia-Pacific
- Seagram Global Duty Free
- Seagram Affiliates
- Tropicana Asia Pacific
- Eastman Kodak
- Nikkei Newsletter Group
- Mitsubishi Corp.
- NHK, KDD, Dentsu (International Communication)
- TASC (Japan Food & Beverage)
- Eli Lilly
- Others
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Good research requires high standards, experience and hard
work.
We focus on acquiring valid and reliable data and use the
appropriate statistical techniques to summarize results. Our
research will stand up to peer review.
- We combine
journalistic techniques with superior questions and interview
guides. We use simple quantification to anchor qualitative
results.
- Sometimes simple
is best. We pick the appropriate statistics to answer the most
important research questions. Click here for a tabulation case
study.
- Publication and peer
review are no guarantee that scales and tests are reliable and
valid. We critically analyze and improve on basic tests and
methods. Click here for a
Medication Possession Ratio case study.
- Market sizing.
Life style and psychographic segmentations using K-means cluster
analysis. We know techniques that would be useful in health care
research.
- Scale construction
and validation. Survival analysis. Retrospective database analysis.
We know techniques that would be useful in market research.
- Much of consumer and patient behavior is determined
by a multiplicity of factors. MCA is a wonderful tool for data
mining and display of data with multiple interactions and clusters.
Click here for an introduction
and example of MCA.
We are very good at data display. Everyone – academics,
executives, managers, sales people – can read our
reports.
We create intellectually engaging advisory boards that appeal to
key opinion leaders and influentials.
We have attended ad boards run by other groups. Here are the
features that set us apart:
- Recruiting. We work with client lists and/or use
sociometric techniques to identify experts and influentials. Our
staff recruiters are adults: experienced, knowledgeable and
adroit.
- Website. We create recruiting websites that pique
interest and raise credibility.
- Content. Real opinion leaders hate the heavy marketing
focus of most advisory boards. We organize leading experts to make
presentations which help frame and provide background for client
presentations. Research elements in breakout sessions stimulate
exchange and participant feedback.
- Preparation. Each staff member learns the basic content
of the ad board, reviews participant background and rehearses
informal questions for attendees.
- Meeting Management. We partner with Meeting Management
Associates, a company with broad experience locally and
internationally. Meeting Management negotiates with hotel and
restaurant managers to achieve cost effective quality. It's amazing
how much money can be saved by carefully reviewing hotel AV and
catering bills.)
- Boston. Our location is a major draw. Transportation is
convenient and there are many centrally located four-star hotels,
conference centers and restaurants. High quality excursions (e.g.
Museum of Fine Arts, Boston Aquarium) are nearby and local
entertainment (e.g. music, theater) is reasonable and consistent
with the ad board’s intellectual orientation.
- Follow-up. Opinions about complex subjects seldom change
immediately. We engage respondents in break-out focus groups during
the meeting. We call participants two weeks after their advisory
board and revisit the major questions.
- Personal Contact. We try to engage participants
personally as well as intellectually. We include our well-briefed
note takers and runners (Harvard students) in some of the social
functions to give participants a feeling for the academic social
setting of Boston and Cambridge.
- Outcomes. Participants enjoy the experience, learn about
client products and provide useful feedback which we turn into
actionable reports. They ask to be invited again. Ask to see our
evaluations....